You can claim for PPI compensation against a bank you still owe money to. Whether or not you will be paid the cash you are awarded will depend on the status of your debt.
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- Claiming for PPI against a debt you still owe
- Can you claim for PPI against an account in arrears?
- Can you keep the compensation if you are in a DMP?
- What if the debt is already settled?
- What if the debt is Statute Barred?
The deadline for claiming for PPI was 29th August 2019. If you did not make your claims before that date you are no longer eligible. No new PPI claims can now be submitted.
Claiming for PPI against a debt you still owe
There is nothing to stop you claiming for PPI compensation against a debt you are still repaying. However if the claim is upheld before sending you the cash the bank will check the status of your account.
The money will be paid to you given non of your accounts are in arrears. The payment is normally in the form of a cheque. This money can then be paid into your account with the bank or anywhere else you choose.
You are free to decide what to do with the money you have received. It can be used for whatever you like and does not have to go towards paying off the debt you owe.
Can you claim for PPI against an account in arrears?
You can certainly claim for PPI compensation if your account is in arrears. The fact you are struggling to repay the debt has no bearing on whether you were mis sold PPI.
However you may not directly receive any compensation you are owed. This is because of the banking Set Off rule. It means that if your account is in arrears the bank can use the compensation they owe you to pay off their debt.
Your arrears do not have to be on the same account as the one you claim for PPI against. The Set Off Rule can be used to repay any account in your name with the same bank which is in arrears.
If your account is in arrears it is of course still well worth while making PPI claims. Any compensation paid will reduce the balance you owe meaning you will be debt free sooner.
Can you keep your PPI Compensation if you are in a DMP?
If you are in a Debt Management Plan (DMP) your creditors have agreed to accept reduced payments towards your debts. However despite this agreement your account is still in arrears.
In these circumstances you can make claims for PPI compensation. However the Set Off Rule is still likely to be used. As such any cash you are awarded will be used to pay off the debt you owe.
It has been argued that this practise is unfair. You may have other more important debts that you need to pay. However the bank can not be penalised for having agreed reduced payments with you.
A DMP can last for a long time. As such making PPI claims against the debts in the Plan can really help you. Any compensation paid will significantly reduce its duration.
What if you have already settled your debt?
You may have previously been struggling to pay a debt but have now paid it in full. In these circumstances any PPI compensation awarded will be yours to do with what you like.
However what if you settled with a lump sum payment? In these circumstances the bank may still argue they can use your compensation for Set Off. This is because the remainder of the debt still exists.
You may be able to fight this if you have a written acceptance of your settlement offer stating the remainder of the debt will be written off. In these circumstances there is no longer a debt to Set Off against.
Statute Barred Debt and PPI Compensation
If you have made no payment towards an outstanding debt for 6 years it may have become Statute Barred. This means the debt can no longer be legally enforced by the creditor.
You no longer have to pay this debt. As such you may think that if you claim for PPI against it any compensation awarded will be paid to you. This is not the case. It will be used to Set Off against the debt
Although you are no longer legally required to pay the outstanding balance it is not written off. The debt still exists. The creditor can therefore use any funds of yours they are holding such as PPI to Set Off against it.
It is unwise to claim for PPI against Statute Barred debt. Any funds awarded will be used to Set Off against the balance. The claim might also be an acknowledgement of the debt and mean it becomes enforceable again.
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Hi James,
Are the lenders allowed to use a PPI refund from one product/account to off-set against other products/accounts you had with them or their group.
For example, you are awarded £3000 on a credit card PPI claim with RBS, there was no debt and the card is no longer valid so closed with no issues. RBS want to use the £3000 to off-set against a loan you also had with them that does/did actually have a debt attached to it.
Any help with this would be appreciated
Hi Wayne
Yes, under the banking set off rules a bank like RBS is allowed to use PPI compensation awarded for one account to pay off outstanding debt on a totally separate account.
Hi I’ve got a claim with Santander which is on going since February. The claim was for PPI which I had with a company called First Tricity Finance which was never completely paid of. I’ve been told that all the cases are on hold at the moment because of in house rules would this be something you might know about
Hi Joyce
As you say I believe that Santander now own what was First Tricity Finance store cards. As such any PPI claim you make would have to be against Santander. However if the original debt was never paid and is in effect still outstanding (although it may now be statute barred) I believe Santander would be with their rights to hold back any compensation and use it to offset against the original debt. As such I doubt you will see any of it I am afraid.
I got a loan 20 yrs ago from royal bank of Scotland claimed ppi got told I was going to get 8000 pounds just got a letter saying I wont receive it need to pay the bank back please help
Hi Michelle
If you still owe RBS money (perhaps this loan or another account you had with them remained unpaid) then they are allowed to hold back this £8000 of compensation and use it to pay off the debt still outstanding. This is the case even if the debt outstanding is older than 6 years and is now statute barred.
As such I am afraid that unless you can prove you have no outstanding balances with RBS (or any other banks within the RBS group) you will not see any of this money.